Privacy Policy

Last Updated: January 1, 2024

At White Mountain Knives Shop (“we,” “our,” or “us”), we value the trust our community of knife enthusiasts, outdoor adventurers, and professional users places in us. Just as we meticulously craft and inspect every blade, we apply the same rigorous standards to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website civiviknivessaleshop.com.

By accessing or using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

1. Information We Collect

We collect several types of information from and about users of our Site:

Personal Information

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details (processed securely through our payment providers), PayPal account information
• Account Information: Username, password, purchase history, preferences
• Communications: Records of your correspondence with us, including customer service inquiries

Automatically Collected Information

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system
• Usage Data: Information about how you use our website, products, and services
• Location Data: General geographic location based on your IP address

2. How We Use Your Information

We use the information we collect for various business purposes:

• Process and fulfill your orders for knives, knife parts, and accessories
• Provide customer support and respond to your inquiries
• Send you transactional emails (order confirmations, shipping notifications)
• Improve our website, products, and customer experience
• Prevent fraudulent transactions and enhance security
• Comply with legal obligations and enforce our terms of service
• With your consent, send marketing communications about new products, exclusive offers, and knife collections

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our website, conducting our business, or servicing you (payment processors, shipping carriers, IT services)
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• With Your Consent: For any other purpose disclosed by us when you provide the information

We do not sell, trade, or otherwise transfer your personally identifiable information to unrelated third parties for their marketing purposes.

4. Data Storage and Security

Your privacy and data security are paramount to us:

• Military-Grade Security: We implement SSL encryption and industry-standard security measures to protect your data
• Secure Payment Processing: All payment transactions are encrypted using PCI-compliant standards
• Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law
• International Transfers: As we serve customers globally (excluding restricted regions), your information may be transferred to and processed in countries other than your own

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Correction: You can review and update your personal information through your account settings
• Data Portability: Request a copy of your personal data in a structured, machine-readable format
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Marketing Communications: Opt-out of receiving promotional emails by following the unsubscribe instructions in those emails
• Cookies: Manage your cookie preferences through your browser settings

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function properly (shopping cart, secure checkout)
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party sites, such as payment providers or knife manufacturers. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Contact Us